Resorts na Guatemala

"The staffs are very helpful and the rooms are very clean"

After we ordered the food it takes too long to get ,which is really not good

"Da equipe de funcionários, todos são ótimos! Especialmente os salva vidas do parque aquático. Café da manhã excelente."

Não ter acesso a praia, mas em breve terá porque estão fazendo obras.

"It was old fashioned in a lovely sort of way. Rooms were private and the grounds are lovely. Huge pool!"

A little further from the main area of town but a nice walk.

"Huge, beautiful and clean room (better than the photos), so many things to do (game room, animation, water park) beautiful landscape and views. Especially loved the forest next to the beach."

The water in the swimming pools/water slides was a little bit too cold

"Tudo maravilhoso. É uma ilha, então todas as refeições são feitas no próprio hotel. Até 15h ou 16h o bar de snack fica aberto. Após isso apenas o jantar que não achei que valia o custo benefício. De resto é como se fosse um sonho! As tartarugas, a cor do mar, tudo maravilhoso"

Aucun.

"Das Hotel hat eine Traumlage und der Strand könnte nicht schöner sein.PERFEKT!! Das Hotel und die Anlage ist in die Jare gekommen und leider nicht perfekt gepflegt :("

Die Hotelleiteung müsste sich mehr Mühe geben mit den Gästen in Kontakt

"The resort facilities, the beach, the service, quality, the vibe"

Cleanliness could have been better in the apartment

"I thought the meals were good overall and the locations (I.e. grill, restaurant) very convenient. The staff at Divi were very professional, friendly, helpful, and accommodating. My family felt welcomed throughout our stay and really enjoyed our time at the resort."

We would have preferred for our rooms to be closer together however we appreciate that the hotel was able to accommodate our additional request to have the rooms on the first floor in order to accommodate my elderly mom.

"Very clean, excellent services. Polite and helpful staff"

Nothing

"Localização: basta cruzar a rua que vc está em Petra. Café da manhã impecável. Atendimento, em geral, personalizado e diferenciado."

Aucun.

"Great facilities and great customer care Hassan at the reception was very helpful."

Aucun.

"staff were so helpful amd friendly. Beautiful surroundings loads of entertainment amd activities and vibrant environment"

Not enough umbrellas outside on tables

"A senhora que preparava o pequeno almoço, muito atenciosa e simpática"

Muitas limitações no menu, desde comida até as bebidas, não tinha escolha.

"Breakfast was quite good. it was good for any kind of tastes and was quite balanced"

Nothing actually

"The hotel is located very close to the beach, you can also use the outdoor and indoor pool. The indoor pool is especially nice when the weather is colder. The price also includes a nice wellness. It is great to have the option to buy lunch and dinner. All the food was excellent."

Aucun.

"I’ve been waiting for a week to return the deposit Which didn't come in handy Because the room service doesn't work The room has never been replenished with a mini bar And it's impossible to order anything in the room"

I've been waiting for a week to return the deposit

"Everything was great. Very beautiful, good breakfast."

-

"très bon hôtel, Bon environnement, bonne cuisine, accueil sympathique, grandes chambres, confort l'hôtel est bien situé, facile d'accès, parking intérieur disponible, piscine"

le wifi perfectible, la piscine très petite, le bruit extérieur du à des fenêtres peu isolantes phoniquement

"Excelente localização e funcionárias muito prestativas. O apartamento tinha uma vista linda p montanha e era muito espaçoso! O café da manhã tinha muita variedade. Amamos nossa estadia!"

Aucun.

"Confortável, limpa e de frente para esse mar fantástico"

Apto normal, limpo, mas a vista é o ponto máximo

"Staff were excellent and treated me like a queen. It was solo birthday trip and service was nothing but excellent"

Not a lot of things to do

"O hotel é muito bom e o transfer que ele dispõe durante todo o dia resolve a questão da localização, pois nos leva e pega na estação mais próxima."

A localização não é boa mas o hotel disponibiliza de transfer, o que muito ajuda aos hóspedes.

"Facilities and Location were good. Concierge team always helping with luggage and always opening the door for me. Housekeeping very friendly, always smiling and saying Hi. Late check- out was nice."

Front desk could be more friendly. Feel they were always very busy.

"Staff is amazing, the kindest people we’ve met in Ulcinj over the last 10 years. Everything is super clean, location is perfect, the breakfast is nice. Overall, a great experience for a family with a toddler!"

Aucun.

"Tudo era uma delícia. Tudo limpo. Equipe simpática, educada, atenciosa. A infraestrutura superou expectativas. Estava cheio mas não lotado, então foi super confortável e divertido. Teve atividades extras de Natal. Ainda me fizeram a gentileza de separar lanchinhos para meu bebê comer no avião num voo de 6h."

O wi-fi era instável e quase não pegava no quarto. Fizeram uma manutenção barulhenta na hora da soneca da minha bebê.

"Every thing Great reception staff prob best youl find ."

Man cooking piza smoking in the kitchen area where pizza is cooked not healthy .

"Pisicnas quente e fria. Tudo muito limpo. Possibilidade de fazer comida ou churrasco no AP"

Preço caro do café da manhã. O restaurante é muito caro

"From arriving up to leaving, it was perfect! The rooms are comfortable and clean. Stuff is always doing the best service, from the reception over the cleaning staff to the restaurant! Even there was a animation for kids at the pool what our son really enjoyed. The Chef cooking delicious meals and sharing some special tip to make your food better! The waiters have done always a great job , Jonathan was always having some jokes to made us laugh. Cleaning staff always was respecting your privacy and when told them come back at time they was at the point! At the point a perfect stay what I can just recommend."

Aucun.

"Thermas/Hotel muito agradável, piscinas muito boas, cama confortável e café da manhã TOP! Super recomendo!!"

Aucun.

"Outstanding Customer Service: "From the moment we arrived until departure, the staff exceeded expectations." "Exceptional customer service, with a commitment to making our stay comfortable." Cleanliness and Maintenance: "Rooms were spotless, and the facilities were well-maintained." "The hotel's cleanliness surpassed my expectations." Comfortable Accommodations: "Beds were exceptionally comfortable." "Rooms were spacious, well-appointed. Management: "Management promptly addressed any concerns we had." "The hotel's management team is dedicated to ensuring guest satisfaction.""

Nothing it a Perfect Place

"The view from our room, any room in fact, looked out over the crashing waves that rolled in from the Indian Ocean. Biggest room weve had in Bali.The staff were ready to look after our every whim. They brought meals in from outside restaurants. Instead of 2 tiny water bottles per day they provided a 20 litre water dispenser. The pool overlooked the black pebbly beach. The surrounding area was not overwhelmed by tourists and the locals were 1980's friendly."

We didn't like leaving.

"Great location, the Staff were excellent and the Hotel has all the amenities you’d expect."

All good.

"Great location. The resort was excellent and staff friendly"

It was not easy to get service on the tables near the beach. The sun beds did not have cushions so were uncomfortable to lay on.

"Die Lage ist top. Das Angebot kostenlos mit dem Bus nach Insbruck zu fahren ist grossartig. Wellness toll. Abendessen lecker."

Aucun.

"Die Lage ist top. Das Angebot kostenlos mit dem Bus nach Insbruck zu fahren ist grossartig. Wellness toll. Abendessen lecker."

Aucun.

"The villa setup gives real privacy and calm, and the resort layout on the hillside feels like a Mediterranean-style village. You use the resort shuttle to get around, but it’s easy and well organised. All-inclusive was genuinely excellent, especially the cocktails. We tried two restaurants and the steak restaurant (The Deck) was a standout. Staff were exceptional: warm, relaxed and genuinely helpful. They also did a thoughtful birthday touch which felt personal. A small but adorable detail: they have cute little sunbeds for kids on the beach."

Not a dislike, but good to know - because it’s built on a hill, you’ll use the resort shuttle frequently, but it’s part of what creates the privacy and views.

"Wonderful little resort in a tropical garden, spacious room, very friendly staff"

The resort is not in walking distance to San Ignacio. You need a car (and worse a parking spot) to go there. This makes you dependent on the hotel‘s facilities and restaurant. Be aware that the breakfast included only means a small selection of breakfast choices. Whenever you want something extra eg eggs you pay extra! You pay a 10% „service charge“ on everything, even on the organization of tours, which is quite a ripoff. I did some activities organized by the hotel. These tours (especially the mayan cooking class) are real good, however as a single I had to pay for two people (minus a small discount). Moreover, tax & „service charge“ were added to the net prices mentioned in the flyer. Taken together this makes these tours unacceptably expensive.